Frequently Asked Questions

Modernly Mindful - Frequently Asked Questions

Ordering & Shopping

Can I purchase your products online? Yes! All of our bronze fairy sculptures and handcrafted jewelry are available for purchase through our online store at modernlymindful.com. Simply browse our collection, add items to your cart, and complete your secure checkout.

Do you offer in-store pickup? Absolutely. We offer complimentary in-store pickup for all online orders. During checkout, select "In-Store Pickup" as your delivery method, and we'll notify you when your order is ready for collection at our Scottsdale location.

What are your store hours? Please visit our Contact page or call us directly for current store hours and location details.

Do you ship products? At this time, we primarily offer in-store pickup for online purchases. Please contact us directly if you require shipping, and we'll work with you to accommodate your needs.

Product Care & Maintenance

How do I care for my pearl jewelry? Pearls are organic gems that require gentle care:

  • Wipe pearls with a soft, damp cloth after each wearing to remove oils and perspiration

  • Store pearls separately in a soft pouch to prevent scratching

  • Avoid contact with perfumes, cosmetics, hairspray, and household chemicals

  • Never use ultrasonic cleaners, steam cleaners, or harsh detergents

  • Have your pearl strands professionally restrung every 1-2 years if worn frequently

  • Put pearls on last when dressing and remove them first

How do I care for my amber jewelry? Amber is a delicate fossilized resin that requires special attention:

  • Clean amber with a soft, slightly damp cloth only

  • Avoid soaking amber in water or exposing it to harsh chemicals

  • Store amber away from direct sunlight and heat sources

  • Never use ultrasonic cleaners, alcohol, or chemical jewelry cleaners

  • Apply perfumes and lotions before putting on amber jewelry

  • Remove amber jewelry before swimming, bathing, or exercising

How should I care for my bronze fairy sculptures? Your bronze fairy sculpture is a lasting work of art. To maintain its beauty:

  • Dust regularly with a soft, dry cloth

  • Avoid harsh chemicals or abrasive cleaners

  • Display away from excessive moisture or direct sunlight

  • A natural patina will develop over time, adding character and depth to the piece

Returns & Exchanges

What is your return policy? We want you to be completely satisfied with your purchase. We accept returns of unworn, undamaged merchandise in its original condition within 30 days of purchase.

Eligible Returns:

  • Items must be unworn, unused, and in original condition

  • Original packaging, certificates, and documentation must be included

  • Proof of purchase (receipt or order confirmation) is required

Return Process:

  1. Contact us within 30 days of purchase to initiate your return

  2. We will provide return instructions and authorization

  3. Return items securely in original packaging

  4. Refunds will be issued to the original payment method within 7-10 business days of receiving your return

Non-Returnable Items:

  • Custom or personalized pieces

  • Items showing signs of wear or damage

  • Merchandise returned after 30 days

Exchanges: We're happy to exchange items for a different size, style, or piece of equal or greater value, subject to availability.

Questions about returns? Please contact us by email or phone, and our team will be delighted to assist you.

Bronze Fairy Collection

What makes each bronze fairy unique? Each bronze fairy in our collection is individually crafted using natural Arizona elements—jade, granite, quartzite, cactus wood, and more. We 3D scan these organic materials, create a wax resin print, and cast each piece in bronze. Every fairy is a one-of-a-kind work of art inspired by ancient mythology and the natural beauty of the Southwest.

What sizes are available? Our Bronze Fairy Collection includes pieces in 8” and 16’’ inch pieces, however you can request a custom size.

Contact & Custom Orders

How can I reach you? You can contact us via email or phone. Visit our Contact page for details, or reach out through our social media on Facebook, Instagram, and LinkedIn.

Do you accept custom orders? We welcome inquiries about custom pieces and commissions. Please contact us directly to discuss your vision, and we'll work with you to create something truly special.

Do you offer gift wrapping? Yes, complimentary gift wrapping is available upon request for all purchases.

Have a question we didn't answer?
We're here to help. Contact us anytime, and we'll be happy to assist you on your journey with Modernly Mindful.